2. Privacy Policy

Effective Date: April 14, 2026

Fixsy™ ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share information obtained through our website fixsy.in and related services. This policy is in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2.1 Information We Collect

We collect the following types of information when you interact with our website:

Personal Information:

• Full name, email address, phone number

• Billing and shipping address

• Payment details (processed securely via payment gateways — we do not store card information)

• Order history and purchase details

Technical Information:

• IP address, browser type, device type

• Pages visited, time spent on site, referral source

• Cookies and usage data (see Cookie Policy below)

2.2 How We Use Your Information

Your information is used for the following purposes:

• Processing and fulfilling your orders

• Communicating about your order status, shipping updates, and delivery

• Handling returns, refunds, and customer support requests

• Improving our website, products, and customer experience

• Sending promotional offers, product launches, and brand updates (only if you have opted in)

• Complying with legal and regulatory obligations

• Fraud detection and prevention

2.3 Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Logistics and courier partners (for order delivery)

• Payment gateway providers (for processing transactions)

• Technology service providers (e.g., Shopify, hosting, analytics)

• Legal authorities if required by applicable law, court order, or regulatory obligation

All third-party service providers are contractually obligated to use your data only for the purpose specified and to maintain appropriate data security standards.

2.4 Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the website to function (cart, sessions, checkout).

• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).

• Marketing cookies: Used to show relevant ads across platforms.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

2.5 Data Retention

We retain your personal data for as long as your account is active, an ongoing business relationship exists, or as required by applicable law. Order and transaction records may be retained for up to 7 years for accounting and legal compliance purposes.

2.6 Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data (subject to legal obligations)

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the relevant authority

To exercise these rights, email us at support@fixsy.in.

2.7 Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your data. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

2.8 Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, YouTube). We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

2.9 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated via our website or email. Continued use of our services after such changes constitutes your acceptance of the updated policy.