Contact information

Effective Date: April 14, 2026

We are a small, passionate team and we genuinely care about every customer. Reach out to us — we're here to help.

5.1 Customer Support

For all order-related queries, product support, or general inquiries:

• Email: help@fixsy.in

Our support team typically responds within 24 business hours. For urgent matters, please mention "URGENT" in your email subject line.

5.2 Support Hours

• Monday to Saturday: 10:00 AM – 6:00 PM IST

• Sunday & Public Holidays: We will respond on the next working business day

5.3 Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have designated a Grievance Officer to address consumer complaints:

Name: Team Fixsy

Email: help@fixsy.in

Response Time: All grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.

5.4 Business Correspondence

For brand collaborations, B2B inquiries, or media/press:

• Email: business@fixsy.in

• Subject Line: [Collaboration / B2B / Press]